Trends that Play Crucial Role in Choosing EHR Vendors

With many healthcare providers getting ready to invest in EHR solutions for the implementation of electronic health records it has become a challenge for the healthcare facilities to choose an EHR vendor that provides a comprehensive package of solutions. It has become equally challenging for the EHR vendors to provide solutions that address all the latest trends and provide an integrated EHR system.

Here mentioned are some of those trends that healthcare facilities look for while choosing an EHR vendor and affect the EHR use.

Physician exhaustion: From the initial days of electronic health records implementation, there has been a lot of dissatisfaction among physicians regarding the use of the EHR system due to the increased administrative burden on them. With the amount of focus they need to put on the data entry, the physicians find it irksome to be unable to accommodate productive time for the clinical practices sufficiently. This is resulting in physician dissatisfaction and burnout and hence, they need EHR solutions that can streamline their administrative processes and give them ample time for face-to-face interactions with their patients.

EHR shift: It is observed that healthcare providers often switch vendors owing to factors like upgrading, performance issues, identifying the right fit for the facility etc. This enforces the EHR vendors to create solutions that use competitive technology, are adaptable, and meet the specific and unique requirements of every facility.

Health data security: Healthcare providers are increasingly becoming vigilant to rely on electronic health records and other information technology related systems in totality because of the ever-growing peril of ransomware attacks and data breaches. It is in this context that the EHR vendors should be able to develop systems that ensure health data privacy and security with enhanced measures.

Reporting: Another significant aspect that needs to be inevitably considered while developing solutions is providing the users with an efficient reporting system with the use of latest developments like dashboards and blockchain technology to include developing innovations in the system to meet the dynamic industry needs.

IT staff: To manage the system implemented, a facility requires having IT experts on board but, many healthcare facilities lack the IT support expertise. To mitigate the consequences of not hiring enough IT staff and to troubleshoot the technology issues faced by the facility staff, EHR vendors should be able to offer their round-the-clock IT support to the facility

These are a few of the factors that are and could affect the development and implementation of electronic health records.

Being Kind to ourselves is Important!

As a part of personality development, there are some common things many people suggest, they are – being confident, being happy, multi-tasking, and pushing oneself out of the comfort zone; to achieve successfully whatever we wish to. However, in the race to achieve success and trying to imbibe the qualities above, we tend to forget that we are human beings that can err and start being harsh on ourselves. We all agree that to be a good human and a good leader, we need to be kind to all, but don’t understand that we too need kindness and not from somebody else, but our own selves. We should understand the fact that without being kind to ourselves, we cannot motivate ourselves.

Lack of kindness towards self is such a demotivating factor that all other things like self-confidence, compassion towards others etc. don’t seem to make any impact because we behave harsh with ourselves and yell on self at every small failure to meet the expectations. For everything that goes wrong or doesn’t go as expected, we punish ourselves by ignoring to take care of ourselves, by waking up earlier or staying back late and working for long hours etc. Being kind to ourselves is as important as being kind to others to enjoy life as it comes and not punish ourselves for every trivial thing that goes wrong in our way.

Here are certain ways one can learn to be kind to self without being harsh and compromising.

1.Invest in self – This is not about just monetary investment, but about an investment of time and other resources. It is said that spending 15-30 minutes daily for ourselves helps a lot in understanding ourselves better and rectifying things that can change us for the good.

2.Kill stress – Taking a long bath, going for a walk or long drive, escaping this harsh world with a good book or just speaking out our thoughts with a friend are all ways to kill stress that is building up on a daily basis. An important step towards being kind to ourselves is killing stress that is making us behave tough.

3.Appreciate self – We should make affirmations with a couple of things where we can appreciate ourselves, like the way we make positive affirmations and keep repeating those. Taking just two minutes daily early in the morning to appreciate ourselves is a sure shot way to being kind to ourselves.

4.Be a friend to self – Cursing and being harsh with oneself for something that went wrong or has been done wrong is detrimental to success because it will corrupt our self-esteem. Supporting ourselves as we support a member of the family or a friend in time of crisis is what we need to be good to ourselves.

Being good and kind to ourselves lets us understand the complexities of the world in a better way and brings more happiness and strength to us in our work towards achieving the bigger goals.

Skills Required to Impress Healthcare Documentation Employers

Healthcare documentation is one of those amazing and in-demand career options that offer both good remuneration and flexible working conditions. Many healthcare documentation specialists often get the chance to work from home if they ensure their employers that they have the space to work without disturbance and have the required equipment to perform their job without any hindrances. But, to go that far, people in healthcare documentation jobs need to possess great skills, and even before getting to work from home, they should be able to get a job and polish their skills to gain expertise in the profession. Let’s discuss some skills that are essential to enter the world of healthcare documentation or medical transcription.

Medical terminology – Equipping oneself with the medical terminology is the foundation to step into the field of medical transcription. Medical terminology includes understanding the basics of human anatomy, physiology, ailments and diseases, medication, and procedures performed to treat the ailments. This knowledge of medical terminology is a fundamental skill because healthcare documentation companies deal with the transcribing of dictated notes by physicians regarding their patient encounters. A medical transcriptionist who wants to reach the top can’t afford to keep on referring to medical dictionaries while on the job although referring to it once in a while when stuck is all right. Referring to a medical dictionary every now and then slows down the speed of the transcriptionist and hence counter-productive. In order to impress the employers and become one of their invaluable and irreplaceable employees, one needs to master the medical terminology in the fastest possible time and keep updating it with time.

Typing – Since the job of a healthcare documentation specialist is to produce written documents from the available dictated audio files, it is natural for employers to expect their employees to be exceptionally good at flawless typing. It is not just speed, that employers look in their employees regarding typing but they also want the highest levels of accuracy while typing because even a small error in a transcribed report may result in fatal errors in making medical decisions. While it is extremely important to type with accuracy, it is equally important to type with great speed as well to provide the transcribed reports to the clients within turnaround time.

English language – Another important criterion for a person aspiring to get into the medical transcription field is that he/she should possess good English language skills with perfect grammar and punctuation usage. One must understand that improper use of grammar or punctuation in the reports may convey an altogether different context and may alter the course of action to be taken by the physicians which may prove to be harmful to the health of the patient.

Computer knowledge – Most of the jobs these days are performed using computers and healthcare documentation jobs are no different. Also, these jobs require the transcriptionists to be comfortable with using different software to play and listen to audio files and type the reports in prescribed formats. It helps the aspiring medical transcriptionists if they are computer-savvy to work quickly and take advantage of various online tools available to check accuracy and improve skills.

Listening – These jobs require the candidates to have exceptional listening skills to get accustomed to various physicians voice and accents to understand what they speak and transcribe accurately.

Learning – Candidates should have an openness to learning and concentrate on new things to learn because the healthcare industry gets new updates every day either related to diseases, treatments, medicines, technology, and equipment used etc.

Collaboration for Better Skills and Better Lives!

Two or more people working together to accomplish a common goal is collaboration. Collaboration can be seen in both personal and professional aspects. Even a small thing like having a family dinner together requires collaboration among the members of a family. But, it is not as simple as that and takes a lot more effort, especially collaboration at workplace, where people with different perspectives, experiences, and expertise levels work together. Collaboration at workplace brings in better ideas and results that would not be possible with individual efforts.

Why collaboration is becoming more important these days?

The most prominent reason that fuels the need of collaboration now more than ever is that people are becoming more specialized and skilled in a specific niche. Unlike now, in earlier times, one person used to take care of various tasks individually which is a rarity these days. According to research, individuals are having a knowledge base that is getting more and more specialized which means they don’t have a grip on topics just outside their niche. We all are aware of the fact that no single person or department in an organization can have all the skills and knowledge that are required to meet the organizational goals. This calls for productive collaboration in organizations in order to achieve their organizational goals with the combined knowledge of various individuals and departments.

Reasons organizations should encourage collaboration:

1.Collaboration brings different people from various departments, locations, and expertise to work together thereby pooling distinct skills.

2.Healthy workplace collaboration fosters a sense of belonging to a community and feeling of being a part of the family.

3.The feeling of being a family creates a happier workforce.

4.Collaboration enhances productivity as the happy and educated workforce goes beyond expectations to learn organization.

5.Collaboration defines accountability.

6.Consistency in communication can be expected with a disciplined exchange.

7.It enhances problem-solving skills as different people with different views come together and a bigger picture is seen.

Collaboration is required in every organization. For e.g. even for a small training program to be conducted in an organization, a collaboration between various departments and people is required. To conduct a communication skills training program, different people from different departments like the training department to provide a trainer, administration department to facilitate the venue and required equipment, and various functional managers to shortlist candidates who need training in their teams have to collaborate.

Collaboration is one of those important factors that contribute to the long-term success of a business organization. In this ever-increasingly competitive world, it is extremely important that people collaborate with each other to improve employee relationships and thereby productivity.

Don’t We Need a Republic Day Resolution?

We have all celebrated the New Year and one of the biggest buzzes on the New Year occasion is the resolutions that many of us make. New Year resolution concepts range from health issues to relationship goals, academics to finances and anything that a person can think of. But, have we ever thought as a citizen of this country and made a resolution that would make a difference to the country and its people? There is a high probability that the answer would be in negation. For all such people who have never made any resolution for the betterment of our country, this is a great time to make one or if possible some that can bring a positive vibe in all of us.

Improve tolerance: We are a nation with people of multiple languages, communities, and religions. In this vast land of numerous differences among people, it is natural that there will be differences of opinion. But, as responsible human beings and citizens, we can ensure that these differences don’t grow into conflicts. Let us vow this day that we shall not hurt others and respect others’ opinions.

 Use social media responsibly: However careful we are, there may be issues that become problematic when they get a widespread promotion. Let us promise that even if there is any issue, let us not blow it out unnecessarily by sharing it on various social media posts that reach millions of people and create havoc.

Embrace civic sense: Behaving properly and keeping our surroundings clean and tidy is another thing that we can all take up as a resolution. Surroundings don’t mean our home or office alone. It could be a road that we walk on, it could be a bus stop, or it could be any other place. We should ensure that we don’t litter the places that we use and encourage others to do so.

Talk, promote and share everything good about our nation: in an age where is the so much of negative publicity, let us all do our bit to promote everything good about our nation! Well there is so much to talk about, to your children, friends and society!

Get back to our roots – Culturally: We are blessed to be rooted in such a rich culture, let us make every effort to get back to it and follow our habits and traditions!

These are some of the minimal things we all can do as the citizens of this wonderful nation to cherish and pass on to the future generations its beauty and unity in diversity.

Happy Republic Day! Jai Hind!

Empathy – The Bond between Self & Others

Empathy is being aware of the other people’s feelings and emotions as if we were feeling it ourselves. Empathy is an emotion that is required in every kind of relationship between various people. It is expected among members of a family and also among various professionals in an organization. A parent needs to be empathetic towards his/her kid, a husband or wife needs to be empathetic towards the spouse, and an employer has to be empathetic towards his/her employees.

Many times, people get confused with empathy and sympathy. Empathy is about understanding a person better by understanding their perspective, whereas sympathy is simply feeling sorry for the other. It can be said that to feel and show empathy, one need not have the same experience as others and it involves understanding the feeling of others from their perspective.

Why do we need empathy?

Empathy is one of the basic emotions we all need to have because as humans we expect others to understand our point of view and so naturally we too need to understand others’ feelings. We all need to have the emotion of empathy because it helps us to understand how others are feeling and we need to understand others’ feelings so as to respond appropriately according to the circumstances.

Empathy at the Workplace:

We have already understood that empathy is required in all kinds of relationships and workplace relationships are no exception. Empathy should be one of the cornerstones for every organization because without it no one person can understand the other and would just indulge in blame game in difficult situations which doesn’t do any good for either the individual or the organization. People with empathy understand others better and support them in difficult situations with compassion. Empathy at workplace fosters respect for co-workers and cordial relations among all the workers. Leaders of an organization that are empathetic motivate their teams to be empathetic and build teams that are high on morale, loyalty, and productivity which ultimately show an impact on the success of the organization.

People those who are empathetic like people, enjoy working with others and helping others. Three main elements that distinguish an empathetic person are – listening attentively, being open to their feelings, and understanding with complete focus. Empathy at workplace plays a significant role in the well-being of the employees and the success of the business.

-It creates a feeling of security among employees as they don’t fear failures and they are not worried to experiment and explore as they will not be blamed for the result and will be understood.

-It helps the managers and leaders to understand why employees are underperforming.

-It helps under-performing employees to improve and excel as leaders understand their struggle and guide them towards better performance.

Case study:

Ms. Jane working in a psychiatric unit of a hospital was doing the work of filling out paperwork for all the patients admitted. Because of shortage in staff and Jane being a new hire, she was being loaded with heavy work and made a scapegoat due to which her productivity was taking a toll and she had to face a lot of client abuse that made her depressed and think of quitting the job. At this point in time, being an empathetic person, her supervisor understood that she was being loaded with heavy work that can’t be tackled by one individual and specially, a new hire. He talked to his team and appointed another member to help Jane with her work every day for some time and also gave her a few tips on how to finish her task more efficiently and quickly. With the co-worker’s help and supervisor’s empathetic guidance, Jane could adjust to the job within in no time and became an integral part of the team.

For a successful career in the corporate world and become a better friend, worker, and leader, it is important to build empathy in oneself to better understand the people’s needs, understand how others perceive us, and be equipped to deal with interpersonal conflict.

Excellence – The Key to Internal Satisfaction

Excellence like integrity is a value that is driven from inside and the desire for it stems from the thirst for one’s own satisfaction and efficiency that is exclusive of the fact if someone is noticing or not. It refers to the quality of being extremely good or the best in something that is being done. People appreciate those who have the quality of excellence because it is not only hard to achieve but also really hard to possess it constantly. In one of the dictionaries, excellence is defined as possessing good qualities in a high degree which means it is not just enough if one has good qualities, but the qualities should be of high degree. There may be many people who possess a specific good quality, so how is the one with excellence identified? Among those people, one who shows the highest levels of that quality and surpasses the others can be regarded as excellent.

Excellence is not something that one can be complacent of because there is always a possibility that one who is excellent at something today may not be so tomorrow when somebody else surpasses this person. It is dynamic in nature and not a set standard of quality. To own the value of excellence in the true sense, one has to excel and surpass one’s own past levels and reach new levels as it’s also about growth and maturity. The essence of excellence lies in improving oneself constantly ensuring that our ability today doesn’t remain the same as yesterday.

Many times, we get confused with excellence and perfection. Although both these qualities require doing things correctly in a high degree and seem to be one and the same, they have a slight difference with relation to aspects of outcome and acceptance of the outcome. Perfectionism is about reaching a defined outcome or goal and getting external recognition. Also, it is disheartening when one doesn’t reach that defined outcome. However, excellence is all about striving hard to achieve the best possible outcome which may change from time to time and embracing failure with dignity because this quality is practiced for a person’s sheer internal satisfaction that doesn’t need any kind of external recognition.

Excellence is a way of working that needs good characteristics like morality, ethics, integrity, honesty, dedication, kindness, empathy etc. to be imbibed right from childhood. Among all these many attributes, the fundamental element that has a tremendous impact on a person’s excellence is the person’s mindset and positive attitude. To be excellent in anything – life in general, academics, profession, social relationships or anything else, what is required is a positive attitude that we can do the best and a mindset that is programmed with a great habitual way of thinking.

The quality of excellence is not something that we are born with, but we have to acquire it intentionally with strong determination. An important element in this process is identifying the field or work in which we want to excel because one cannot do exceptionally well in multiple fields at the same time. Also, it is absolutely essential that we focus on excelling at work rather than recognition, to be excellent at something.

In this world where everyone is getting complacent with the notion that it is alright to be just good enough, it is important to lay significance on striving for excellence, and this is all the more important at the workplace to have an environment where the whole workforce is committed to do the best work that makes excellence a part of the work culture. Excellence at workplace fosters better communication, accountability of employees, productive use of time and other resources; that help in maintaining an overall work-life balance and well-being of people as individuals and as a society.

Excellence is the gradual result of always striving to do better. – Pat Riley

Case study:

In a process, something went wrong and any team manager in such cases would naturally blame the team members for whatever happened. But, the team manager in this case, with the excellence he had in the process understood that the root cause is the process itself and not the team; and even great people can’t achieve great results with a poor process in place. As a person who strives for excellence, he had in-depth knowledge about each process stage and hence, identified the stage that is problematic and rectified it rather than blaming others.

Collaboration – the key to growth

Two or more people working together to accomplish a common goal is collaboration. Collaboration can be seen in both personal and professional aspects. Even a small thing like having a family dinner together requires collaboration among the members of a family. But, it is not just that simple and means a lot more than that, especially regarding collaboration at a workplace where people with different perspectives, experience, and expertise levels work together. Collaboration at workplaces brings in better ideas and results that would not be possible with individual efforts.

Why collaboration is becoming more important these days?

The most prominent reason that fuels the need of collaboration now more than ever is that people are becoming more specialized and skilled in a specific niche. Unlike now, in earlier times, one person used to take care of various tasks individually which is a rarity these days. According to research, individuals are having a knowledge base that is getting more and more specialized which means they don’t have a grip on topics just outside their niche. We all are aware of the fact that no single person or department in an organization can have all the skills and knowledge that are required to meet the organizational goals. This calls for productive collaboration in organizations in order to achieve their organizational goals with the combined knowledge of various individuals and departments.

Reasons organizations should encourage collaboration:

1.Collaboration brings different people from various departments, locations, and expertise to work together thereby pooling distinct skills.

2.Healthy workplace collaboration fosters a sense of belonging to a community and feeling of being a part of the family.

3.The feeling of being a family creates a happier workforce.

4.Collaboration enhances productivity as the happy and educated workforce goes beyond expectations to learn organization.

5.Collaboration defines accountability

6.Consistency in communication can be expected with a disciplined exchange.

7.It enhances problem-solving skills as different people with different views come together and a bigger picture is seen.

One of the best examples of collaboration at a workplace is the intranet used in many organizations. Intranet communication enables excellent collaboration among employees in large organizations. Intranet enables centralized access to tools and information required by all employees that facilitate the transfer of important information to all easily and quickly. This helps all the employees of the organization working in different departments and at different locations to be on the same page on a particular task. They can share their ideas, thoughts, issues, and solutions over the intranet and perform at their best levels.

Collaboration is one of those important factors that contribute to the long-term success of a business organization. In this ever-increasingly competitive world, it is extremely important that people collaborate with each other to improve employee relationships and thereby productivity.

Get a Strategy in Place for Accurate Medical Claims

Proper reimbursement for the medical services provided is essential for every healthcare facility to have a healthy financial position and for this, there should be a proper revenue cycle management process in place. According to the revenue cycle management experts, denied claims and claims resubmission are critical processes that have a significant impact on the financial health of a healthcare practice. It is found that denials are common for some reasons and it becomes a challenging task for the billing professionals and to tackle it on a regular basis every practice needs to have a robust strategy. Here are some basic steps that every facility has to follow to have a perfect strategy for a robust medical claims process.

Team: All the right work begins with the right team. It is extremely important to have a right team that can plan and execute the ideas required to maintain a good revenue cycle. The team should be with people who know all the rules and regulations for claims submission, denial management, claims resubmission. If necessary the process can be outsourced to efficient RCM services providers.

Coverage: It is to be noted that many times denials occur as the procedures are not covered by the payor. The RCM services professionals should ensure a detailed review of the CPT codes and services that are being billed and if they are covered. If a particular patient’s insurance plan doesn’t cover a specific treatment or procedure, it has to be billed directly to the patient rather than the insurance payor and eliminate the chances of denials.

Information: It is observed in many denial cases, that these often happen due to insufficient information. This is even more evident in injury-related cases where the claims are denied for the want of further information. Accurate diagnosis coding can help reduce claim denials and sometimes operative note documentation can also help to process claims faster and accurately when unlisted codes are used.

Necessity: One of the most important criteria for insurance payors to reimburse for the services provided by physicians is the medical necessity for a procedure. The RCM services experts looking at the claims submission should also verify the medical necessity of a procedure and if there was any other better and less expensive option available along with the time constraints while submitting claims.

Appeal: Facilities with the help of RCM services providers should adopt a well-defined process to appeal for denial within the timeframe so that their resubmitted deals also don’t get denied.

To minimize denials and get appropriate reimbursement for the services rendered, facilities should not only need to implement a strategy but also analyze how well the strategy is working with facts and figures.

Integrity – The Attribute One Should Cultivate for a Lifetime

You do not wake up one morning a bad person. It happens by a thousand tiny surrenders of self-respect to self-interest. — Robert Brault

Integrity – This is one core value we all should strive to achieve and consistently maintain to build a strong character for ourselves. As said in the above quote, we don’t wake up one day and become a bad or good person suddenly. It is our consistent thoughts and actions that make us good or bad and integrity is one of those core values that play a vital role in making us a good person. Integrity is all about doing the right things at all times irrespective of the circumstances and people around us. It means doing the right things we believe in even if someone is watching or not and even when consequences could be tough to handle.

Like all good things in life, integrity is never easy to keep up and it takes years to build a reputation of integrity that takes only a few seconds to lose even with a small compromise. In this materialistic world where success is measured in monetary terms and all are chasing their life goals with the ‘end’ in mind ignoring the ‘means’ to it, integrity is one value that helps people not lose their character and people’s trust on them.

What is Integrity?

As per the dictionary definition, integrity is the quality of being honest and having strong moral principles. This definition stresses on two points simultaneously – 1) being honest, 2) having strong moral principles. A person of integrity is honest and truthful that requires him to be so intentionally and thoughtfully. Having strong moral principles is another virtue of being a person of integrity that requires the person to be consistent in his thoughts and actions forever regardless of the situation. In other words, integrity means having a whole and undivided consistency of character that people can see in a person’s words, actions, methods, and results. It is a characteristic that we can take pride in and expect in others.

Real integrity is doing the right thing, knowing that nobody’s going to know whether you did it or not.
— Oprah Winfrey

A person’s integrity is the key element that determines a person’s reputation and it takes a lifetime to develop and preserve it amidst the numerous challenges life throws at us. Here are the three significant elements that are crucial to develop and pursue integrity.

Define values: Define the values that one really believes in truly and completely. These are the values that are not be compromised at any cost.

Choice analysis: Having integrity means making the right choices no matter what. This is especially true when there is nobody to watch. Integrity is not a choice to be made only when it’s convenient. It is a choice of values at both the times when everyone sees and no one sees.

Character building: A person with integrity is not only humble but also high on self-esteem and self-confidence. There will be various external factors that create immense pressure on a person to make a wrong choice and assassin one’s self-respect, however, developing this quality is essential to do the right thing at all times.

Every person in the world should imbibe the quality of integrity that can be summed up as a combination of ethics, honesty, and consistency. It is the art of saying what is thought, doing what is said, and saying only what can be done.